Most orders will ship within two business days. If your order is placed after 1 pm GMT on Friday, your order will be shipped out Monday. However, please allow for up to 48 hours for order processing during the busy times.

All orders are shipped out Monday through Friday via Royal Mail for our Untracked Services and Tracked Services. This excludes Public Bank Holidays and all other Major Holidays.

Please make sure to include any apartment, building, or suite number with your address if applicable. Any missing information from your address will effect delivery times and in some cases may cause your package to be returned to our office. In these cases, we will attempt to contact you for the correct address and additional shipping payment may occur. If no response after 72 hours, your order will be refunded, minus your original shipping charge.

Don't hesitate to contact us with any queries! You can use this Contact Form and we'll be in touch ASAP (as socks as possible).

UK SHIPPING OPTIONS

Orders under £10:

Royal Mail Second Class Untracked (2-7 business days) £1.50

Orders between £10-£20:

Royal Mail Second Class Untracked (2-7 business days), Free.

Orders over £20: 

Royal Mail 48 hours Tracked (2-4 business days), Free

Upgraded Tracked 24 option -

Royal Mail Tracked 24 (1-2 business days), £4.50

INTERNATIONAL SHIPPING OPTIONS

Royal Mail International Untracked Standard (6-7 business days), From £3.25 - £6.25 depending on weight

Royal Mail International Signed (3-4 business days), £10.35

Import duties and taxes may still occur on EU orders.

Currently, we're not able to ship worldwide - but we are working on it! In the meantime, head over to our Etsy shop where you can still purchase our fun socks and have them shipped to wherever you are in the world!

ORDER AND SHIPMENTS NOTIFICATIONS

Order confirmations emails are sent shortly after your order is placed. Shipping confirmation emails will be sent once payment has been cleared. These have been known to sneak into the spam folder of email inboxes in the past.

Never fear! If you have received a message from SOCTOPUS.CO.UK with an order number on the website itself, your order has been placed.

We are also always more than happy to triple verify this order or shipping confirmation via phone or email; please include information you may have, such as first and last name, date, and order number to assist us in locating your order efficiently.

What shipping options do you offer?

How do I qualify for Free UK Shipping?

Spend over £10 and your shipping will be on us!

For orders between £8-£20, shipping will be Royal Mail Untracked Second Class, which can take 2-7 working days delivery time.

Need your socks sooner? You can upgrade your shipping speed on the checkout page.

Orders over £20 will be sent Royal Mail 48 hours Tracked, which can take 2-3 working days delivery time.

Do you ship internationally?

Yes! You can purchase your favourite Soctopus socks to be shipped anywhere in Europe. 

Currently, we're not able to ship worldwide - but we are working on it! In the meantime, head over to our Etsy shop where you can still purchase our fun socks and have them shipped to wherever you are in the world!

Import duties and taxes may still occur on EU orders.

Can I change my shipping option once my order has been placed?

If you would like to upgrade your shipping option, please contact us via phone or email. Office hours are Monday through Friday, 9am - 5pm GMT. 

When can I expect my order to ship?

All orders will typically be picked, packed, and shipped within 24-48 hours.
November and December are our busiest months, due to the holiday season. This is also the busiest time for shipping services. Please allow extra time for your package to arrive during these months.

My package says delivered but I don’t have it. What do I do?

Check with your local shipping office to see if the package ended up with them. Check with your neighbours or leasing office to ensure it hasn’t been mis-delivered.

Oops, my package was shipped to the wrong address. What do I do?

Please reach out to us via phone or email so we can help look into the situation. If you missed an apartment or box number, we suggest reaching out to you local post office. If you accidentally inputted the incorrect address, your package may potentially be sent back to us. SOCTOPUS is not responsible for any additional shipping fees. 

RETURNS AND EXCHANGES

SOCTOPUS LTD
Unit A 6B Riverside Industrial Estate, Market Harborough, Leics, LE16 7PT

What is your return policy?

I received a defective product. Can I return it?

Yes. Unfortunately, defects do happen, and we want to make it right! Please send us an image of your defective sock to info@soctopus.co.uk, with your order number within 30 days of receiving your order. We will respond asap with steps on how to return the socks.

Please Note: We know how exciting it can be to get a big package of socks in the mail, you just want to tear it open! However, please be very careful when opening your sock package, as we, unfortunately, cannot accept returns of socks with holes in them due to scissors from cutting your package open. Be careful!

Do you take returns from Soctopus retailers nationwide?

Unfortunately, we cannot accept returns purchased from other websites such as Amazon, or brick and mortar retailers. Please contact them to inquire about their return policy.